CrossDock Insights (“CrossDock,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy (the “Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you use the CrossDock Platform (the “Platform”), access the CrossDock website at https://crossdockinsights.com/ (the “Website”), or use any CrossDock mobile application (the “App”).
CrossDock is committed to protecting the privacy of Users whose information is collected and stored while using the Website, App, or Platform. This Privacy Policy applies to our Website, Platform, and all applications offered to the public. Capitalized terms used but not defined in this Privacy Policy have the meanings given to them in our Terms of Use or Terms of Service, as applicable.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR PRACTICES REGARDING YOUR INFORMATION. BY ACCESSING OR USING OUR WEBSITE, APP, OR PLATFORM, YOU AGREE TO THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE, PLEASE DO NOT ACCESS OR USE OUR WEBSITE, APP, OR PLATFORM.
IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE EMAIL US AT [email protected]. WE DO NOT SELL YOUR PERSONAL INFORMATION.
We do not give third parties access to your personal information except to subprocessors and service providers who assist us in providing our services and who are contractually bound to protect your information.
CrossDock Insights provides businesses and individuals news and major updates on supply chain, logistics & global supply chain (“Services”).
Upon successful registration (as defined in our Terms of Service), Users may receive access to a customized link to their Platform in the form www.username.crossdockinsights.com (each a “User Platform” or “User Website”). User Websites are accessible only by: (a) CrossDock; (b) CrossDock employees, consultants, officers, managers, directors, and agents; (c) the User; and (d) Authorized Users designated by the User. This Privacy Policy applies to all User Websites.
Our Website, App, and Platform are available globally. If you are a resident of the United States, the laws of the State where we are incorporated and headquartered (as applicable) and the state in which you live may apply. If you are a resident of another country, please ensure compliance with local laws before using our services. You must also comply with this Privacy Policy and our Terms of Use / Terms of Service. Questions regarding this section may be sent to [email protected].
When you register to use our Website, App, or Platform, we collect personal information (personally identifiable information or “PII”) which may include:
● Name, address, email address or username, and phone number;
● Professional and employment-related information; and
● Other information you provide during registration, use, or correspondence.
You can update your personal information by contacting us at [email protected] or through your account/profile settings where available.
a. Geolocation and Equipment Information. We may collect non-identifying information such as geolocation, details about your internet connection, device/equipment used to access our services, and usage details.
b. Financial Information. We currently do not collect or store credit card or bank account information;
c. Social Media Login Data. If you register or sign in using a third-party social media account (e.g., Facebook, Twitter), we may receive profile information from that provider (which may include name, email, friends list, and other public profile data). Use of such information is governed by this Privacy Policy. We do not control third-party social media providers — please review their privacy notices for details.
d. Information from Other Sources. We may supplement our records with information from public databases, marketing partners, affiliates, data providers, and social media providers. This may include mailing addresses, job titles, phone numbers, behavior data, IP addresses, social media profiles/URLs, and other information used for targeted communications and marketing. Information we receive from social interactions depends on your social account privacy settings.
We collect personal information in the following ways:
● When you register on our Website, App, or Platform;
● In email, text, and other communications between you and CrossDock;
● Through our mobile and desktop applications downloaded from our Website or app stores;
● When you interact with our advertising or applications on third-party sites or services that link to this Privacy Policy;
● When you place orders or perform transactions using our services;
● When you subscribe to our newsletter;
● From survey responses and forms you submit;
● From records or copies of correspondence when you contact us;
● From search queries on our Website, App, or Platform;
● When you post content to be published on our Website, App, or Platform; and ● From third parties such as business partners and partner applications.
We also collect information automatically when you navigate our Website, App, or Platform, including:
● Usage details and analytics;
● Information obtained through browser cookies and similar technologies (including flash cookies where applicable);
● Web beacons in our Website and in emails we send; and
● Other tracking technologies.We may receive information from third-party partners such as HubSpot, ExploreWMS, Barcodes Inc, and ZoomInfo.
We use the information you provide to:
● Personalize your experience on our Platform;
● Provide information, products, or services you request;
● Present Website, App, and Platform content to you;
● Provide account and subscription notices (e.g., expiration and renewals);
● Carry out contract obligations, including billing and collections;
● Notify you of changes to our services;
● Allow participation in interactive features;
● Improve our Website, App, and Platform and customer service;
● Administer contests, promotions, and surveys;
● Process transactions and orders;
● Anonymize and aggregate data for statistical analysis;
● Contact you with your consent for specific purposes;
● Inform you about our products and services that may interest you;
● Notify you about third-party goods and services where appropriate; and
● Display advertisements to target audiences without sharing personal information with advertisers without consent.
We may also send periodic emails (in accordance with the CAN-SPAM Act) to the email address you provide for purposes such as information, order processing, updates, support, and marketing.We will use and process your personal information for any other purposes for which you have provided consent and when reasonably necessary to achieve our legitimate business interests.
Cookies are small pieces of text stored by web browsers used to store identifiers and other information on devices. We (and trusted third parties) use Cookies to:
● Remember your preferences for future visits;
● Track advertisement performance;
● Compile aggregate site traffic and interaction data to improve experiences; and
● Enable third-party services that track such information on our behalf.
You may set your browser to refuse some or all cookies, but this may affect functionality of the Website or App. We honor Do Not Track signals — if one is present, we will not track or use advertising cookies.
Our Website and App may include links to third-party sites and services. Those sites have separate privacy policies and CrossDock is not responsible for their content or practices. If you have concerns about third-party sites, please contact us at [email protected].
We implement security measures designed to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. Our Website and App receive regular security scans, penetration tests, and malware scans, and use SSL/TLS encryption. Access to personal information by employees is restricted and secured with usernames and passwords. We rely on third-party payment processors for payment information.
Although we strive to use reasonable measures to protect your personal information, no online transmission is completely secure. Transmission of information is at your own risk, and we cannot guarantee absolute security.
Security Measures. All information you provide is stored on secure servers behind firewalls. You are responsible for keeping your account password confidential. We are not liable for circumvention of any privacy settings or security measures.
Fair Information Practice Principles. In the event of a personal data breach, we will notify you within seventy-two (72) hours via (i) email and/or (ii) our Platform notification system. We adhere to individual redress principles and recognize your right to pursue enforceable remedies as applicable under law.
Open-Source Software. We use open-source software in our services. To obtain a list, please contact [email protected].
We may share personal information with contractors, service providers, and third parties (“Partners”) to provide our Services. We require such Partners to protect your personal information and use it only for permitted purposes.
Disclosure of Personal Information:
● We may disclose aggregated or de-identified information without restriction.
● We require contractors, service providers, and other third parties to enter into contracts to keep personal information confidential and to use it only for the purposes we authorize.
● We may disclose personal information in the event of a merger, sale, or transfer of business.
● We may disclose personal information as required by law (e.g., court order or government request), to enforce agreements, for billing and collections, to protect rights or safety, or for fraud prevention and credit risk reduction.
● We will only disclose personal information as described in this Privacy Policy or with your consent.
Third Party Disclosure: We do not sell, trade, or rent personal information to others without advance notice. This does not include hosting partners and service providers who assist in operating our Website, App, or Platform, provided they agree to confidentiality obligations.
Choices About Tracking and Advertising. You may set your browser to refuse cookies, but some website features may not be available if you do so.
Google, as a third-party vendor, uses cookies to serve ads on our Website and App. We use Google Analytics to collect and process certain usage data. For information on Google Analytics and how to opt out, please refer to Google’s privacy resources.
We have implemented advertising features including remarketing with Google AdSense, Display Network reporting, and demographics/interests reporting. These cookies compile data regarding user interactions with ad impressions and related features.
We are headquartered in the United States and operate in multiple countries, including India. Personal information you provide may be accessed, transferred to, or processed in the United States, India, or other countries where our servers or third-party hosting partners are located. By using our site, you consent to transfers of Personal Information outside your country, including to the United States and India, for processing.
A. European Union, Great Britain, and Switzerland
If you are located in the EU, UK, or Switzerland, you have certain rights under the GDPR. We comply with the EU Standard Contractual Clauses (New SCCs) for transfers of Personal Data from the EU to other countries. If there is a conflict between this Privacy Policy and the New SCCs, the New SCCs will govern with respect to transfers.
GDPR commitments include, among other things:
● Processing Personal Data only on documented instructions;
● Applying appropriate technical and organizational measures;
● Limiting personnel access to Personal Data to those who need it; and
● Keeping records of access to Personal Data.
You may exercise rights such as access, rectification, objection, erasure, restriction of processing, portability, and withdrawal of consent by contacting [email protected]. We will respond to inquiries within thirty (30) days, and may request additional information to verify identity. You also have the right to lodge a complaint with your local supervisory authority.
B. Brazil (LGPD)
This section supplements the Privacy Policy for residents of Brazil and reflects compliance with Brazil’s LGPD. We have appointed a Brazilian Privacy and Data Protection Officer (contact below) to help protect Brazilian users’ rights in compliance with LGPD. In the event of a personal data breach, we will notify affected users within 72 hours via email and/or Platform notification.
C. Canada (PIPEDA) This section supplements the Privacy Policy for Canadian residents and reflects PIPEDA principles. Canadian users may request access, correction, and deletion of their personal information. We will respond to requests within thirty (30) calendar days and may require identity verification.
A. California Privacy Rights CrossDock does not sell personal information as defined under California law. California residents may request certain disclosures regarding personal information shared for third-party direct marketing; to request such disclosures or to request deletion or access, contact [email protected] or write to our address below. Please note that deletion requests may limit our ability to provide services.
B. Other U.S. State Privacy Rights Residents of certain U.S. states have additional rights (Massachusetts, Colorado, Connecticut, Utah, New York, Virginia, etc.) under their state privacy laws. To exercise such rights, contact [email protected]. We will notify you if our obligations under any of these laws change.
Our Website, App, and Platform are not intended for children under 13. We do not knowingly collect Personal Information from children under 13. If you believe we have collected information from a child under 13, please contact [email protected]. IF YOU ARE UNDER 13, PLEASE DO NOT ACCESS OR USE OUR WEBSITE, APP, OR PLATFORM.
We follow the CAN-SPAM Act requirements. We will:
● Not use false or misleading headers or subject lines;
● Identify marketing messages appropriately;
● Include our physical address (see Contact Information below);
● Monitor third-party email services for compliance; and
● Honor opt-out/unsubscribe requests promptly. To opt out of marketing emails, use the unsubscribe link in our emails or contact [email protected].
CrossDock may change this Privacy Policy at any time. Modifications will be effective upon posting the updated Privacy Policy on our Website. Your continued use of the Website, App, or Platform after posting constitutes acceptance of the revised Privacy Policy. We will also notify you of material changes by reasonable means as appropriate.
CrossDock uses third-party service providers to operate and host the Website, Platform, and related services. If you have questions about our third-party providers, contact [email protected].
If you believe content on our Website, App, or Platform infringes your copyright, provide a written notification containing the following information to our Copyright Agent:
● Your physical or electronic signature;
● Identification of the copyrighted work(s);
● Identification and location of the allegedly infringing material;
● Sufficient information for us to locate the material;
● Your address, telephone number, and email address;
● A statement of good faith belief that use is not authorized; and
● A statement that the information in the notification is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner.
CrossDock’s Copyright Agent for DMCA Takedown Notices is Vivek Singh at [email protected] and at:
CrossDock Insights, Attn: DMCA Notice 5900 Southwest Parkway, Building 5, Suite 520, Unit 204 Austin, Texas (USA) 78735
Please note that misrepresentations in DMCA notices may subject the complaining party to liability under 17 U.S.C. § 512(f).
If you have questions or comments about this Privacy Policy or our practices, contact:
Privacy Officer: Vivek Singh
Email: [email protected]
Address: CrossDock Insights, 5900 Southwest Parkway, Building 5, Suite 520, Unit 204, Austin, Texas (USA) 78735.
PLEASE NOTE: USING OUR WEBSITE, APP, OR PLATFORM MEANS YOU ACCEPT THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND IN OUR TERMS OF USE / TERMS OF SERVICE. IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR SERVICES.